🛍️E-CommerceGrowth Fleet
Nova Commerce Co.
Support ticket backlog cleared. CSAT up 41 points.
A fast-growing DTC e-commerce brand was drowning in Tier 1 support tickets — order status, returns, and FAQs — that were consuming their entire 4-person support team. After deploying the Tier 1 Support Specialist and Website Chat Agent, they resolved 91% of tickets autonomously and freed their team to focus on VIP customers and complex escalations.
Tier 1 Support SpecialistWebsite Chat Agent
Series A startup, 45 employees·Austin, TX·ROI in 18 days